Shipping Policy

Where we ship

We currently ship to: United States, Canada, Australia, New Zealand, United Kingdom, Ireland, France, Germany, Spain, Italy, Netherlands, Belgium, Austria, Portugal, Brazil, Mexico, Russia. If your country is not listed, write to hello@glowbysveta.com and we will check what is possible.

Where orders ship from

Our products are made by partner manufacturers and ship directly to you from our fulfilment partner's warehouse in Guangzhou, China. Each order is packed and sent as one tracked parcel.

Processing time

Orders are processed within 3–7 business days after payment is confirmed. Orders are not shipped on weekends or holidays. If we can't ship within the time stated, we email you with a new date and you can cancel for a full refund.

Delivery time

Standard tracked delivery usually takes 7–15 business days after dispatch, depending on the destination and local postal services. Delivery estimates are not guaranteed; peak seasons and customs checks can add a few days.

Shipping rates

Standard shipping is free on orders over €32. Below that amount a flat shipping fee is shown in your cart and at checkout before you pay.

Tracking

As soon as your parcel ships, we email you a tracking number. You can also check your order any time on the Track My Order page. Tracking may take up to 2–3 business days to show the first scan.

Customs, duties and taxes

United States: we ship duties paid (DDP). Import duties are included in our prices and nothing is collected at your door. If a carrier ever asks you for a duty payment on our parcel, don't pay it — contact us and we will sort it out or refund it.

Other countries: parcels from outside your country may be charged import VAT, customs duty or a carrier handling fee on delivery, according to local rules. For example, since 1 July 2026 the EU charges a €3 customs duty per item category on parcels worth up to €150, on top of VAT. Unless your checkout says otherwise, these charges are not included in our prices and are paid by the recipient. Contact us before ordering if you want to know the expected amount.

Shipping Protection

Shipping Protection is an optional add-on offered in the cart and at checkout for €4.95. If a protected parcel is lost, stolen or arrives damaged, contact us within 30 days of the estimated delivery date and we will reship your items or refund you. Orders without Shipping Protection are still covered for parcels confirmed lost by the carrier.

Wrong address

Please double-check your address and phone number before you pay: the courier may call or text you about delivery. If you notice a mistake, contact us within 12 hours of placing the order. We cannot be responsible for parcels sent to an incorrect address provided by the customer.