Return Policy

30-day returns

You have 30 days from the day your order is delivered to request a return.

Eligibility

• Items must be unused, in the same condition you received them and in the original packaging.
• For hygiene reasons, personal-care products that have been opened or used (for example a wet shampoo bar) can only be returned if they arrived damaged, defective or not as described.
• Proof of purchase (your order number) is required.

How to start a return

1. Email hello@glowbysveta.com with your order number and the reason for the return. Photos help if an item is damaged.
2. We reply with return instructions and the return address. Parcels sent back without first contacting us cannot be accepted.
3. Ship the item with a tracked service and send us the tracking number.

Return shipping costs

If the item is damaged, defective or not what you ordered, we cover the cost (or refund without asking you to send it back). For any other reason, return shipping is paid by the customer.

Damaged or defective items

Contact us within 30 days of delivery with photos of the item and the packaging. We will send a replacement or refund you — your choice.

Refund details are described in our Refund Policy.