Privacy Policy

This Privacy Policy explains how Glow by Sveta ("we", "us") collects and uses personal information when you visit or buy from this store.

Information we collect

• Order details: name, email, shipping address, phone number (shared with the courier for delivery), items purchased and order history.
• Messages: what you send through our contact form or by email.
• Newsletter: your email address, if you subscribe.
• Technical data: a session cookie that keeps your cart and currency, and basic server logs (IP address, browser) kept for security.
• How you found us: the platform or link that brought you to the site (for example a TikTok video or our Instagram bio), so we know which videos are useful. We do not build a profile of you or track you on other sites.

We do not receive or store your full card details. Card payments are handled by our payment partner on its own secure page.

Address suggestions: when you type your address or postcode at checkout, the text you type (not your name, email or IP address) is sent through our server to an address lookup service so it can suggest matching addresses and fill in your city.

How we use it

• To process, ship and support your orders.
• To reply to your messages and handle returns.
• To send marketing emails only if you subscribed. Every email has an unsubscribe link.
• To prevent fraud and keep the store secure.

Legal bases (EU / UK GDPR)

• Contract: processing your order, delivery, returns and support.
• Legal obligation: keeping invoices and order records for tax and accounting.
• Legitimate interest: preventing fraud, securing the store and answering your messages.
• Consent: newsletter emails and analytics or marketing cookies. You can withdraw consent at any time without affecting earlier processing.

Who we share it with

Only the service providers needed to run the store:

• Payment partner — processes your card payment.
• Fulfilment partner and carriers — receive your name, shipping address, phone number and the items ordered, to buy, pack and deliver your parcel and to clear customs.
• Address lookup services — Photon (komoot, OpenStreetMap data), Zippopotam.us and, if enabled, Geoapify: receive only the address or postcode text you type.
• Hosting and email providers — store the site data and deliver our emails.
• Analytics and advertising partners (Google, TikTok, Meta) — only with your consent.

We do not sell your personal information for money.

International transfers

Our partners may process data outside your country, including in China (fulfilment and shipping) and the United States. Where the GDPR applies, transfers rely on adequacy decisions or the European Commission's Standard Contractual Clauses.

Cookies

We use essential cookies for your cart, currency and consent choice. Analytics and marketing cookies are only set after you allow them in the cookie banner. Details and your settings are in our Cookie Policy.

Retention

Order records are kept for as long as tax and accounting laws require (usually 6–10 years). Messages are kept for up to 2 years. Newsletter data is kept until you unsubscribe. Consent records are kept for as long as the consent is valid plus 1 year.

Your rights

Depending on where you live (for example under the GDPR, UK GDPR or US state privacy laws such as the CCPA/CPRA), you may have the right to access, correct, delete or export your personal information, to restrict or object to processing and to withdraw consent. To make a request, email hello@glowbysveta.com. We respond within 30 days and never charge for it. You may also lodge a complaint with your local data protection authority.

California and US state privacy rights

We do not sell personal information. If you allow marketing cookies, advertising partners may receive data about your visit, which some US state laws call "sharing" for cross-context behavioural advertising. You can opt out at any time with Your privacy choices; we also honour the Global Privacy Control (GPC) browser signal as an opt-out.

Children

The store is not directed at children under 16, and we do not knowingly collect their data.

Contact

Questions about privacy: hello@glowbysveta.com.