Frequently asked questions
Shipping, payments and returns in one place.
How long does shipping take?
Orders are processed in 3–7 business days and then delivered in 7–15 business days, depending on your country. You receive a tracking number by email as soon as your parcel ships.
Do you ship to my country?
We ship to United States, Canada, Australia, New Zealand, United Kingdom, Ireland, France, Germany, Spain, Italy, Netherlands, Belgium, Austria, Portugal, Brazil, Mexico, Russia. Shipping is free on orders over €32.
Which payment methods do you accept?
Major credit and debit cards, through a secure payment page of our payment partner. We do not accept cryptocurrency.
Which currencies can I pay in?
US dollars (USD) or euros (EUR): eurozone shoppers see euros, everyone else US dollars, and you can switch in the header. You are charged exactly the total shown at checkout. If your card is in another currency, your bank converts it at its own rate.
Will I pay customs duties?
Not in the United States: we ship duties paid, so nothing is collected at your door. In other countries local VAT or duty may be charged on delivery — see the Shipping Policy for details.
What if I don't like my order?
You have 30 days from delivery to request a return. See our Return Policy for the details.
How do I track my order?
Use the Track My Order page with your order number and email, or follow the tracking link in your shipping email.
Do bundle discounts stack with codes?
Bundle discounts (2+ items: 10%, 3+ items: 15%) apply automatically. If you also enter a code, you get whichever discount is bigger.
What is Shipping Protection?
An optional add-on at checkout. If your protected parcel is lost, stolen or arrives damaged, we reship it or refund you. Just contact us within 30 days of the expected delivery date.
Still have a question?
We reply within 24 hours on business days.